• For online retail sales, MD provides a 30-day Satisfaction Guarantee. Test drive your new product for up
  to 30-days after product receipt. We are confident you will be satisfied. If not you may return it for a full product refund. 100% of the product cost will be refunded, including taxes and applicable duties. The initial shipping and return shipping charges, and applicable international entrance/brokerage fees will not be refunded. Any product sold online is refundable when returned within 30 days of the original product receipt and returned under a Return Authorization number (call 800-997-2278 or send an online form at https://builtinvacuum.com/returnssl.html). The 100% Satisfaction Guarantee does not apply to product deemed abused and unusable.
  
  
• Returns and Refunds
• Damaged or incorrect product: For online retail sales we guarantee all products to arrive as ordered and undamaged. If a product is not correct or damaged, MD will pick up the product at MD's expense from the customer through a freight carrier. The customer must initiate a product return under a Return Authorization number (call 661-283-7550 or send an online form at https://builtinvacuum.com/returnssl.html ).
  Issuing new product: 1. If product is needed immediately, a complete new order must be placed by the customer. A refund will take place when the damaged product is received back at MD and processed. 2. For less rushed needs, new product will be sent when the original product is received back at MD and processed.
• Missing product:  If ordered products are missing upon delivery of order the customer must contact MD immediately (call 661-283-7550).  Replacement product will be sent upon verification.
• Refusals: If a package is refused, the customer will receive a refund after the deduction of both the initial and return shipping and applicable international entrance/brokerage fees.  A 20% restocking fee may be applied.

Top 10 Reasons to buy MD:

• We have the best customer service: 1-800-997-2278 (M-TH PST) or by email anytime.
• VeriSign secured ordering. Your information will be protected.
• Orders are checked to make sure they are compatible with your home system.
• Central Vacuums is all we do, and we do it best.
• No sales tax (except California).
• Most orders ship within 24 hours.
• We have operated from a real address with a physical manufacturing plant since 1961.
• This is no "copy-catter" website; we wrote it all.
• As a manufacturer, our leverage ensures your cost savings.
• We were the first central vacuum company on the web; and that's a fact.