MD Central Vacuum Customer Service Review

EXCELLENT SERVICE/PRICING-WILL RETURN-THX

Oct 5 2008 10:29AM

Dear MD Customer Service,

I can't say enough about the service, price and quality and in addition, the prompt delivery of my recent order of a 35 ft central vac replacement hose. I was extremely happy and would not hesitate to recommend your company and your online service. You were in constant contact with me via email and that added to the sense of securtiy of ordering on line.

Thank you for a job well done I rate you ***** 5 stars.

Sincerely

Lucy Kolovos

- Reviewed by: Lucy Kolovos
Oct 2 2008 11:06AM

Great advice. Solved my problem with one email response.

Sep 30 2008 9:56AM

After I placed my order I received a call from a customer service rep. to make sure the hose I purchased was the right hose for my system. He was very patient and guided me while I checked to make sure. With this kind of customer service I feel very confident ordering
their products and have recommended them to my friends and family.
Thanks.

- Reviewed by: Maria Useda
Sep 30 2008 6:44AM

Dear Sir/Madam:

I have been very pleased thus far with your service. Your Web site is excellent - easy to navigate and very helpful re: installation of various components. Your delivery timelines were right on and the part I ordered ( motor ) is now up and appears to be running smoothly. Excellent price as well. At this point in time I would have no problem in recommending your business to my friends.

Sincerly,

Richard M.

Sep 29 2008 3:26PM

Called customer service, Had ordered wrong part, He corrected the situation and solved my problem, Next day product shipped, received e-mail confirmation. Make sure my customer service Rep. gets a pat on the back. I run a business with Sales and Customer service people and he did a great job.

- Reviewed by: Don. Goldberg
Sep 29 2008 10:17AM

Somehow I ordered the wrong vacuum replacement hose. I was so mad at myself. Customer service was very helpful and sent a new hose out and gave me a return number so that I could send back the first hose. Thanks for your help.

- Reviewed by: Paula Rueb
Sep 28 2008 12:23PM

Whoever helped me, she was patient, knew your products well, and answered all of my many questions easily and without hesitation. I was specially pleased to receive a rebate for a product I ordered from your website that was not compatible with our central vacuum system. Great customer service leading to a purchase we are very pleased with. Thank you!

- Reviewed by: Richard Shirley, Wrentham, MA
Sep 27 2008 7:52AM

I found your site on the internet and called your order line and the customer service rep was more than helpful. She made sure I was ordering the right motor and did this with a series of questions. Thanks again for the great service, price and speedy delivery.

- Reviewed by: Patrick Hill
Sep 27 2008 7:47AM

They were great!

- Reviewed by: Lisa Riddle
Sep 26 2008 8:22PM

On your web site I asked a detailed question (August 19) and received a prompt answer satisfactorily addressing my concerns. The ability to have my concerns addressed was the deciding factor in my completing the purchase.

- Reviewed by: Tom Hogan
Sep 26 2008 12:03PM

The customer service was excellent. The gentleman who answered the phone knew his product and was great help. I was worried that I couldn't repair my vacuum cleaner but as it turned out it only needed a couple of small parts and now it works like new.

- Reviewed by: Vaun Day
Sep 22 2008 8:27PM

Their replies are sometimes a little confusing, but mostly helpful and I like how they send the link of the product that they are suggesting you get so you can just click on it & see it without having to try & figure out what product they are referring you to.

- Reviewed by: Sandy W.
Sep 22 2008 12:22PM

Prompt, efficient response to my query.
Rosemary

- Reviewed by: Rosemary
Sep 22 2008 9:28AM

Followed up immediately to make sure I ordered the correct part. I ordered the part late on Saturday, it was shipped Monday morning

- Reviewed by: Terry Van Duyn
Sep 22 2008 8:13AM

I've bought central vacuum supplies from several different dealers in the past, but from now on, I will only buy from you. I was surprised by your follow-up email to my initial order, and delighted that you actually answered my questions and helped me solve my problems.

Keep up the great work!

- Reviewed by: John Misner, York, Pa
Sep 19 2008 11:52AM

Great service so far.

- Reviewed by: Jim Russo
Sep 19 2008 10:27AM

The person I spoke to was very helpful, knowledgeable, pleasant,and patient.

Sep 19 2008 5:33AM

EXCELLENT SERVICE, EASY TO USE WEB SITE AND IMMEDIATE FOLLOW UP BY EMAIL.

- Reviewed by: DAVID BUTLER
Sep 18 2008 7:07PM

The customer service was very helpful. I called to be sure I was ordering the right thing and was very pleased with the support. I neglected to put in a street address for delivery. Customer support called and had my bags in the mail as soon as I returned their call.

Sep 16 2008 8:05PM

Customer service was outstanding. They researched a very old product I have to find the correct motor I needed to repair my machine.

Sep 16 2008 4:55PM

I received a motor on August the 29th. After opening the product, I discovered the plastic housing on the top of the motor was broken. I sent an email to customer service at 6:39 on August 29th and never heard anything. (MD NOTES: We apologize. We will send a new housing free as soon as we hear that it was not resolved in another matter.)

Sep 16 2008 4:18PM

Awesome support people!!!!

- Reviewed by: S. Ptashynski
Sep 15 2008 8:43AM

They told me exactly what part I needed to repair my central vac.

- Reviewed by: Richard Peterson
Sep 13 2008 5:08AM

I'd award even 10 stars if I could. Everything was perfect: friendly service, correct motor, fast turn-around, well packaged, excellent communication. Thanks!!

- Reviewed by: Chris
Sep 11 2008 5:30PM

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